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#996400. Call Centers and Collection Agency Services
GC Services is the largest privately-held outsourcing provider of call center management and collection agency services in North America. We offer turnkey solutions, which encompass contact center deployment, operation, staffing, and management services. Our customer service centers are located offshore, near shore, onshore and throughout the United States. GC Services provides a comprehensive set of business process outsourcing (BPO) solutions, including customer relationship management (CRM) service, inbound/outbound call center and workforce management consulting, sales center management, (i.e., up-selling, cross-selling, customer loyalty and retention programs, marketing-via-phone), back office processing, revenue cycle and accounts receivable management (A/R) outsourcing, first-party/third-party collections, skip-tracing service (i.e., skip tracers and database-driven skiptrace software), as well as a full complement of contact center teleservices: customer care, third-party verification, call-handling, catalogue/credit card order-taking, telephone answering services, email management, first-contact resolution, interactive voice response (IVR), automatic call distribution (ACD), customer controlled routing (CCR), enterprise campaign management (ECM), predictive dialer, VoIP services, IP communications, customer interaction management (CIM), computer telephony integration (CTI), customer satisfaction surveys/metrics, business intelligence (BI), client data control, call center agent performance analytics, and quality assurance monitoring.
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