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CCTS · CPRST
The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization located in Canada dedicated to working with Canadians and their telecommunications service providers (TSP) to resolve complaints relating to certain forborne (unregulated) telecommunications services such as internet service, home telephone service, long distance services, wireless and cellular service, operator and directory services, and white pages listings. We are able to assist with most types of problems that can arise between you and your service provider, including compliance with contract terms and commitments (but not the contract terms themselves), billing disputes and errors, the delivery of your providers’ service (including installations, repairs, and disconnections), credit management complaints may include problems relating to security deposits, payment arrangements and collections treatment of your account; and, unauthorized transfer of service (“slamming”).
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