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CIPTeX Delivering your business telephony - On Demand
Ciptex deliver hosted business voip telephone and contact centre services. Customers can have access to the latest enterprise telephony without the need to make a large capital investment in equipment. We host and manage the service. CIPTeX On Demand hosted telephony gives you all the productivity benefits of a fully featured communications system without big capital investment or management overheads. Because we host the service you only pay for the users and features you need which means predictable manageable costs. No longer do you need to make a large investment to get access to an enterprise phone system. Our Converged VoIP service is based on the leading Avaya platform in use in 20,000 contact centres worldwide. CIPTeX gives your business opportunities to work more effectively, deliver better customer service and make substantial cost savings. Service features can be selected depending on your business communication requirements at a particular time and as your business grows. There is no need for an in house pbx / pabx. All customers benefit from our low call charges (least cost routing) and inter office calls on CIPTeX are free. The CIPteX network is completely private and built using Cisco MPLS (Multi Protocol Label Switching) technology. Unlike our competitors the network does not pass any telephone calls or information from your connected sites across the public internet. Using the CIPteX MPLS (with adsl, sdsl or leased lines) network allows us to guarantee the quality of every call. Quality of Service, or QOS, and security is a key requirement for our business service. Business Connect gives you a full feature hosted IP Centrex office phone system handling single or multiple sites and remote workers.Features include conference calling, Call forward, Divert, Hold, Transfer, Calling line ID, cli, Do not disturb, Voicemail, Autoattendent, Call Pickup, Simultaneous ringing, Music on hold, Hunt Groups, Speed dialling, Call Coverage and Call Screening. Control how you want customer and business calls routed, benefit from greatly reduced capex, management overheads and call charges. You have flexibility with a full range of features and can use handsets or PC based softphones. Contact Centre Connect gives your customer facing or call centre staff the ability to manage customer calls supported by large call centre features such as skills based call routing, ACD, IVR, call recording, staistics and wall boards (BMS, BCMS). Premiere Contact Centre Connect gives additional features such as CTI (Screen Poping) predictive dialling and advanced IVR.Business Continuity gives you a backup, disaster recovery communications system that can be implemeted at short notice in the event of loss of access to your premises or access to your telephone service. Mobile workforce gives you the ability extend your office telephone communications (with softphones)to the mobile workforce, providing home working staff with ability to work effectively as part of the virtual office. Ciptex is based in Brighton, England
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