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Welcome to the Spark Technology Group
Spark Technology Group Inc. - a leading provider of telecommunication and content management services. Our principle is to minimize your development and maintenance costs without compromising quality. Our solutions account for important goals such as scalability, reliability, security, availability, extendability and most importantly maintainability in order to reduce future costs.
We also make sure that security standards such as ISO 17799 and HIPAA are in place by the IVR solution providers, to ensure confidentiality of private caller information. We can also advise you on any solution that needs to ensure data privacy.
We use a visual call flow and code generation tool to provide rapid development for VXML applications. A side-benefit of this approach is reduced cost for the customer.
Our Hosted IVR solutions includes integration with various Intelligent Call Management (CISCO, Genesys, Avaya CTI) softwares. Customer will enjoy the benefit of single point of sale for their all communications needs without worrying about expensive telecommunication hardware and setup.
Keywords: IVR, ASR, Nuance, CISCO ICM, Genesys IVR server, Outbound IVR, Outbound calling, Open dialog, Direct Dialog, Call Flow, Designer, CMS, Training, Documentum, Alfresco, Custom IVR, Customization, Outbound Scheduler, Spark, SparkTG, Spark TG India.
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