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Henry Jacob
Henry Jacob is an entrepreneur, architect and technology consultant. Helping companies to develop innovative technology solutions. He is also the founder of Design Driven Development (D3), an agile-based process for creating innovative solutions.
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Institute of Customer Service - Home
The Institute of Customer Service is the professional body for customer service. Our main purpose is to lead customer service performance and professionalism. We're a membership body with a community of more than 300 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members.
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